Terms & Conditions
Last updated: July 2026
1. Acceptance of Terms
By accessing the Zyncg Suite portal, buying jewellery, or enrolling in gold savings schemes, you agree to be bound by these Terms and Conditions. Please read them carefully. If you do not agree to these terms, you must not use our services.
2. Live Gold Rates & Pricing
Gold prices fluctuate constantly in response to national and international markets. The rate applied to your purchase or scheme installment is the live rate captured at the exact moment the checkout or payment transaction completes. Once confirmed, gold rates are fixed and cannot be changed or disputed.
3. Gold Savings Scheme Rules
Savings schemes are subject to scheme-specific guidelines, tenure durations, and rules regarding making charge exemptions. Redemption of accumulated gold balances is permitted only for BIS Hallmark certified physical jewellery from the current catalogue. Schemes cannot be redeemed for cash or physical bullion bar under any circumstances.
4. Weight and Making Charges
Due to the handmade or hand-finished nature of fine gold jewellery, minor variations (±0.5g) in the gross weight of the final ornament may occur. The price will be adjusted based on the actual weight shipped, and any excess paid will be credited back or shortfall requested prior to dispatch.