Refund Policy

1. 7-Day No-Questions-Asked Return

We want you to love your jewellery. If for any reason you are not satisfied with your purchase, you may return the item within 7 days of delivery for a full refund or exchange. The return request must be raised through the orders panel or by emailing customer support.

2. Return Conditions

To be eligible for a full refund or exchange:

• The item must be unused, unworn, and free from any damage or alterations.
• The original product tag must remain attached to the item.
• The product must be returned with all original certificates (e.g. BIS Hallmark / IGI Diamond certificates).
• The custom velvet packaging box and outer packaging must be intact.

3. Non-Returnable Items

Customized jewellery made specifically to customer specifications, engraved ornaments, and gold coins are not eligible for returns or refunds. Scheme redemptions are also subject to scheme-specific policy rules.

4. Refund Processing

Once we receive the returned item, it will undergo quality verification by our gold vaults inspection team. Upon successful inspection, refunds will be initiated to your bank account or original payment method within 5-7 working days.