Privacy Policy

1. Information We Collect

We collect personal information that you share directly with us when you register an account, purchase products, join gold savings schemes, or contact customer service. This includes name, phone number, email address, physical delivery address, PAN number (for high-value gold purchases as per statutory guidelines), and KYC documentation.

2. How We Use Your Information

We use the collected information to:

• Process and ship gold jewellery orders securely to your address.
• Administer gold savings scheme accounts and track accumulated weights.
• Verify identity and run KYC checks required for gold trade compliance.
• Send transaction receipts, scheme statements, and account alerts.

3. Data Security & Storage

We implement industry-standard encryption protocols (SSL/TLS) to secure your communications and financial records. Customer credentials and uploaded KYC verification photos are stored in secure cloud vaults with access controls limited to authorized verification staff.

4. Third-Party Sharing

We do not sell your personal information. We share data only with trusted partners essential to providing storefront services: courier companies for insured delivery, payment gateways for processing payments, SMS gateways for sending OTP alerts, and regulatory verification authorities for KYC checks.